kerr top

Style Number: S26602AI6501

Composition: 70% Cashmere, 30% Silk
Washing Instructions: Dry Clean Only

1. Returns (Refunds)

We sincerely apologize, but we do not accept returns or refunds due to customer reasons.
(e.g., change of mind, incorrect order, etc.)

2. Exchanges (Customer Reasons)

We can accept exchanges only if all of the following conditions are met:

Request period: Please contact Customer Service within 14 days of receiving your item.
Please note: Exchanges may not be available depending on stock. We generally do not accept special orders or reservations.

Exchange conditions (all required):
Unused (no stains, damage, odor transfer, washing, or dry cleaning) / all original accessories included (hang tags, dust bag, box, etc.) / in the original packaging condition as delivered / order details can be confirmed

Eligible exchanges:
Exchanges are generally limited to the same item (e.g., color, pattern, size).
If there is a price difference, we can generally accommodate the exchange only when the requested item is of the same price or higher.

Shipping fees:
Shipping costs for exchanges due to customer reasons are the customer’s responsibility. We will provide instructions for the return shipment.

3. Defective Items / Wrong Shipment (Damage, Stains, Incorrect Item, etc.)

If your item is defective or you received the wrong item, please contact us within 7 days of delivery.
After confirmation, we will arrange an exchange. If an exchange item is not available, we may provide a refund as an exception. (We will provide return instructions.)

4. Items Not Eligible for Exchange

The following items are not eligible for exchange:
Final sale items / promotional items / personalized items (if applicable) / used items / items missing accessories or packaging / items with stains, damage, or odor transfer caused by the customer

5. Contact (Customer Service)

For returns and exchange inquiries:
Email: contact.jp@adamlippes.com

Our customer service team is dedicated to ensuring your shopping experience is smooth and enjoyable.

If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out. You can call or text us at 917.342.2291 or contact us via email at contact.jp@adamlippes.com. We’re available Monday-Friday 9am-6pm, and strive to respond to all inquiries within 24 hours.