Our FAQ page is here to provide you with seamless support on ordering, shipping, returns, product care, and more. Whether you're exploring our collections or need assistance with your purchase, you’ll find all the information you need here.

 

Still have questions? We’re here to assist. Explore our FAQs below or reach out to our team for personalized support.

 

RETURNS & EXCHANGES

How can I return an item I purchased online?

All merchandise is eligible for return or refund within 14 days of receiving the item, with the exception of final sale items.  Items must be unworn, unwashed, and in their original packaging with tags attached.

 

For more details, feel free to visit our Return & Exchange Policy.

 

When will I receive my refund?

As soon as your return is received at our warehouse, it will undergo a quality control check. If the return is accepted, refunds are typically processed within 7-10 business days. The refund will be issued to your original payment method. Processing times may vary depending on your bank.

 

Can I return or exchange a final sale item?

Final sale items are non-refundable and cannot be returned or exchanged. Kindly note that all items purchased at events are considered final sale.

 

Can I return or exchange an item that I bought on Adamlippes.com to a boutique?

Yes, you may bring an item that you have purchased into one of our boutiques in order to either return or exchange it.

 

PRODUCT INFORMATION

How do I determine my size?

Refer to our Size Guide or contact our customer service for detailed measurements and fit recommendations.

 

Will sold-out items be restocked?

Some styles may be restocked. Sign up for restock notifications on the product page to receive updates.

 

What are pre-order items?

Pre-order items are select pieces from upcoming and current collections that can be reserved in advance. Estimated delivery dates will be provided on the product page and via email after purchase.

 

How should I care for my Adam Lippes garments?

All Adam Lippes items are dry clean only to maintain their quality. For more information or specific care instructions, please contact us.

 

ORDERS & PAYMENT

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover).

 

Can I modify or cancel my order after placing it?

Orders are processed quickly, but if you need to make changes or cancel, please contact customer service as soon as possible. We will do our best to accommodate your request.

 

What sales tax will I be charged?

Sales tax will automatically be calculated and added to your order total upon entering your shipping address and selecting your shipping method.

 

Is my payment secure?

All Adam Lippes payments are secure. The Adam Lippes website is provided with an SSL encryption system to protect personal and payment data.

 

SHIPPING & DELIVERY

Do you ship internationally?

Adamlippes.jp only delivers to address within Japan. To ship internationally, please switch to Adamlippes.com.

 

Which shipping options are available and what are the costs?

We offer standard and expedited shipping options. Rates and estimated delivery times are available at checkout.

 

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to follow your shipment.

 

MY ADAM LIPPES ACCOUNT

How can I create an account?

Create your Adam Lippes account by clicking on the account icon located at the top right of our website. Then click on "Don’t have an account? Create one here" and fill in the obligatory information marked with an asterisk. Finally, click "Create" You will be sent a confirmation email to the address provided when creating your account. If you require assistance or further information, please contact our Customer Service.

 

What are the advantages of creating an Adam Lippes account?

Creating an Adam Lippes account will allow you to:
- Save addresses for easier ordering
- Manage your wishlist
- Consult your online order history and download related invoices
- Track the delivery of your orders
- Update your contact information

 

How do I reset my password for my Adam Lippes account?

If you forgot your password, click on the "Forgot your password?" link on the login page. An email will be sent to you to reset your password.

 

Do I need an account to place an order?

No, you can place an order on our website as a guest.

 

How can I modify or delete my Adam Lippes account?

To modify your personal details, including name, phone number and saved addresses, visit the 'View addresses' section under account details. To deactivate your account, please contact us.

 

How do I sign up for the latest on what's happening at Adam Lippes?

Subscribe to receive Adam Lippes emails with the latest collection launches, news and more. You can also follow us on social media.

 

OUR SERVICES

Do you offer personal shopping or styling services?

Yes, our client advisors are available to assist you with curated recommendations. Contact us to book an in-store or remote appointment.

 

BOUTIQUES

Where are your boutiques located?

Kindly visit our Boutiques Page for a list of our locations and store hours.

 

CONTACT US

How can I contact customer service?

You can reach our customer service team via email at contact.jp@adamlippes.com. Our team is available from Monday-Friday 9am-6pm, and we strive to respond to all inquiries within 24 hours.

 

Do you offer gift wrapping?

At this time, we do not offer gift wrapping.

 

How can I contact the press team?

To contact our press team we invite you to send an e-mail to: press@lydia-creative.com